![]() An unboxing video is needed for post-processing of the return/refund should the item have any problems. Remember to film and provide an unboxing video of your parcel (from the pouch until the opening of the item). Minor scratches, dents, spotting, and discoloration caused by manufacturing and delivery cannot be the reason for return or exchange. The plastic and the outer case of a sealed item serve as protection of the actual inclusions inside the album. All items are guaranteed sealed and directly imported from South Korea. Pre-Order items with additional pre-order benefits (from Makestar, withmuu, and Weverse) are counted in the Circle Chart first week of sales. ![]() Pre-Order items without additional pre-order benefits are counted in the Hanteo Chart pre-order sales. Pre-Order item is estimated to arrive in 3-4 weeks from the release date in South Korea. >1 RANDOM Photocard (out of 7 per version) > 1 Mini Book (20p Different per version) > 1 Photobook (116p Different per version) Release date in South Korea: August 27, 2018 PLEASE NOTE : Damaged/ discounted items are final sale and cannot be refunded/ exchanged.Item Name: BTS - LOVE YOURSELF 結 'Answer' (Repackage Album) If an order is flagged as medium fraud, we will contact to request further analysis for the purchase, and will proceed with the order if the proof is satisfactory, or cancel the order if it does not pass the fraud analysis. We also have some limits on Customers buying multiple of certain products, these conditions are always listed in the description of the product so make sure to read them thoroughly! If you purchase multiple limited products, your Order may be amended/cancelled without notification. For any order that we suspect is highly fraudulent, we will cancel with no prior warning. Orders may be cancelled without explanation if we notice activity we deem as suspicious. If you do not receive your order within 10 days after dispatch, please contact us and we will do what we can to set up a claim with Royal Mail for your lost/delayed order. We cannot offer a refund for delayed shipping, as this is an issue on the part of Royal Mail, over which we have no control. The customer however, will be responsible for paying postage on any returns/exchanges being sent to us, unless the item was damaged/you received the incorrect order. These are factory errors caused by the manufacturer and since all of our albums are sealed, we cannot prevent this from occurring. If an unboxing video is filmed and can show any severe damage that has occurred before the customer unpacked it and it is still sealed in its original packaging, we are able to exchange the product. We cannot offer refunds or exchanges for products with minor damages, dents or scratches and w e also cannot accept returns due to mistakes inside the album such as misprinted pages, typos or missing inclusions such as photocards. We do not accept returns of photocards as once they have left our physical store/packing warehouse, as we can no longer guarantee their authenticity. If an unboxing video is not taken while unboxing the order, we cannot verify the validity of claims of damage/missing products, so please ensure you film upon opening your order! ![]() We ask that all of our customers film an unboxing when opening their package, so if any items are damaged, we can compensate for them appropriately. Returns will be refunded to the original form of payment (minus the shipping fees). We accept both returns and exchanges of albums within 14 days of your order arriving, as long as the items are unopened and in their original packaging. If you would like to cancel an order, please email us with your name, postcode and order number. Once we receive the items back, we will issue a full refund for the order (Not including postage fees). We are happy to cancel orders with no extra fee before your items have been dispatched! If your order is already on the way to you or has arrived, we are happy for them to be sent back as long as the items are still factory sealed - however the customer is responsible for paying the return postage fee.
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